Services
OverviewWe are a multi-disciplinary company that is broadly concerned with improving the role played by records, information, knowledge and ICT in organisational processes, both within and between business corporations and broader social institutions.
Records & Information Management
Business Reference – Including: Analyse processes to identify records you create, receive maintain and use
- Audit – legislative and best practice
- Policy and procedure development
- Training programmes
- Support Delivery of Services
Service Component – Use of components to assist automate or develop processes for lifecycle and continuum management
- Thesauri Development
- Classification Scheme Development
- Disposal Schedule Development
- Training Programmes
- Archiving – Retention and Disposition
- Process Automation Tracking and Workflow – Routing and Scheduling)
- Customer service (CRM, Customer Preferences, Customer initiated Assistance)
- Business Management Services (Process, Organisational, Investment etc)
- Digital Asset Services (Information Management, Records Management, etc)
- Business Analytical Services (Analysis and Statistics, Reporting, etc)
- Back Office Services (Data Management, Development and Integration)
- Support Services (Security, Collaboration, Search, Systems, etc)
Technical Reference – Identify standards, specifications and technologies and their associated support functions
- Analysis & Design of Systems
- Integration
- Functional Specifications
- System Evaluation
- Business Continuity Plans (BCP) Disaster Recovery Planning (DRP)
- Training Programmes
- Audit – legislative and best practice
- Hardware, Infrastructure & Security
- Service Requirements
- Business Logic
- Data Interchange & Management
- Interoperability
- Interface
Performance Reference – Metrics and goals for performance and outcomes
- Cost Benefit Analysis
- Process Mapping
- Risk Management
- Program & Service Delivery
- Strategic Management Delivery
- Tactical & Operational Delivery
- Training Programmes
- Support Delivery of Services
- Mission and Business Results
- Customer Results
- Processes & Activities
- Technology
Training
- Customised Training Courses Delivered In-House
- Accredited Training Courses
Information Technology
Strategic Planning
- IT Strategic Review and Planning
- Costing Assessment - Determining Costs & Benefits of IT.
Management Services
- Managing IT Vendors - Contracts & Service Levels
- Managing IT Infrastructure
Project Services
- Business Process Design
- IT Vendor & Package Selections - Specification to Contracts
- IT Project Cost Reviews - Budgeting & Control
- Program Management/Project Management
- Package Selection & Implementation
- Customer Relationship Management (CRM) Strategies
- Determine the Right Solutions
- Sales
- Management Reporting/Business Intelligence
- E-Commerce Strategy & Implementation
- Exploitation of Internet/Intranet Technologies
- Paperless Office, Teamwork & Workflow
Risk Management
- Corporate Governance
- IT Audit & IT Risk Assessments
- IT security - Web, Privacy, Security Reviews
- Business Continuity Plans (BCP) Disaster Recovery Planning (DRP)
Business Development & Improvement
Business Development & Improvement- Corporate & Strategic Planning
- Organisational Reviews
- Business Improvement Strategies
- Functional Realignments
- Change Management
Human Resource Management
Human Resource Management- Strategically Focussing HR To Business Objectives & Direction
- HR Planning Including Policy Development & Workforce Planning
- Developing & Implementing Performance Management Programs
- Establish/Review Employment Terms & Conditions
- Job Analysis & Evaluation
- Recruitment & Selection
- HR/IR Audits - Risk Assessment & Vulnerability
Managing People
- Mentoring & Coaching
- Supervisor & Managerial Development
- Effective Meetings
- Teamwork
- Equity & Equal Employment
