10 Reasons Why EDRMS Installations Fail

Posted on November 15, 2016 in Consulting Services

Concerns from organisations who are using a particular EDRM system for over 5 years and only have 20 – 30% of users using the system.

What causes that, they ask?

Below is a list of the top 10 reasons:

  1. It is seen as just another off the shelf software – install and use
  2. Lack of communication to all staff – on benefits and use of system
  3. Training courses are not made compulsory
  4. Lack of or limited training in all aspects of the system
  5. Users don’t understand the business classification scheme
  6. Records staff don’t fully understand the benefits of a functional based classification scheme
  7. Lack of proper business rules when naming documents, folders, or boxes
  8. Inability to retrieve a document or folder in 3 mouse clicks or less
  9. Records staff not promoting the benefits of increased productivity and reduced costs
  10. Reluctance of users to give up their local drives, even though they spend ages looking for documents.

If you need help in addressing these issues, please feel free to contact:

Chris Fripp via e-mail chris.fripp@relevancy.com.au