Qualification Description

This qualification is suitable for those working as records and information officers in a broad range of contexts. Individuals in these roles apply well-developed recordkeeping skills and a broad knowledge base. They may use problem-solving skills, analyse information and provide guidance for others in the workplace.

Level: Operational

New starters in Records or Personal Assistants, other staff who wish to broaden their skill base and/or go back to the basics of recordkeeping. This level qualification should be standard for all records staff. It helps records officers and administrative assistants to understand the benefits of recordkeeping within their organisation. Qualified records staff are in big demand and this course will give you a leading edge when applying for jobs or going for a promotion. All units are practical and relate to the way you work.

For more information:


Course Structure

A total of 10 units are to be undertaken for this qualification, comprising 4 core units:

  • BSBRKG401 Review the status of a record
  • BSBRKG402 Provide information from and about records
  • BSBRKG403 Set up a business or records system for a small office
  • BSBRKG404 Monitor and maintain records in an online environment;


  • 6 elective units of choice. If not claiming a credit from the Cert III or Diploma levels, one unit can be selected from the Cert III or Diploma levels not including any Cert III or Diploma level units listed in this qualification description.

The following elective units are offered at the face to face courses (this can be amended where courses are delivered for individual clients)

  • BSBCMM401 Make a presentation
  • BSBPMG522 Undertake project work
  • BSBINN301 Promote innovation in a team environment
  • BSBMKG414 Undertake marketing activities
  • BSBLDR403 Lead team effectiveness
  • BSBCUS402 Address customer needs