Below are some questions we are asked by people who are just starting to get to know us.  If you have a question which isn’t answered below, you can contact us.


What is it that you do?

At Relevancy, we help companies create results. Our specialty is to help organisations and business visualise results goals they had not dreamt possible and work together with them towards achieving these.

What sets us apart is our approach as a whole, as we play the part of actively challenging the organisation and staff in order to ensure that your business delivers results breakthroughs again and again.

What we do is helping you dare to look beyond the comfort zone and establish goals for your business that you never even dreamed before

We maintain a strong focus on implementing the changes and work routines in the organisation which are necessary for achieving the breakthroughs. We work via management as well as on-site throughout the organisation.

How can you assure confidentiality?

Our work regularly takes us into sensitive areas. We regard it as a privilege, not a right, to be trusted with confidential information.

Without confidentiality, our business has no credibility, and therefore it forms our most important cornerstone. We select consultants who conform to our internal culture of integrity and trust. Contractually, our consultants and consulting services are bound by confidentiality, IP, conflicts of interest, professional indemnity clauses. Additionally, you will see guarantees in our terms of agreement with you, the client.

How do you charge and what are your rates?

Our project fees are fixed and agreed up-front against a defined scope of work. They are based on the projected number of hours and resources that our experience suggests will be required for any given project. We prefer to develop the scope with you as much as we can – even if you decide to purchase one of our ‘off the shelf’ reports, the work we do is still tailored to you, and as such we can always discuss necessary tweaks and adjustments.

How do organisations feel about your involvement?

Our experience suggests that if we conduct our business with the appropriate level of respect for all parties, then all parties see the benefit. If the process, the evaluation and the feedback is fair, then the vast majority of organisation leads understand that our approach is one that can benefit them, as well as the marketers involved.

We can use our track record and reputation in market to allay the most common fear of organisation leads new to our business; that of cost reduction. Whilst cost is always important in business, and needs to be assessed to ensure optimal efficiency, it does not always address effectiveness, and so needs to be balanced with several other consideration factors.

Who are your typical clients?  In what industries, do you specialise?

Our typical client is an organization that is encountering a RIM challenge such as the need to establish an RIM policy, better manage the information in its shared network directories, apply retention periods to e-mails, prepare for ECM implementation or benchmark its current RIM services.  Our public, private and not-for-profit sector clients have ranged from small offices with 8-10 employees to large, multi-site corporations with hundreds of employees. While we don’t specialise in any industries, we’ve worked for several clients in industries such as government, financial services, health services, and energy and utilities.


In what format is the course delivered?

All courses are available and delivered in various formats, these include:

  • Face-to-Face Classroom style
  • Phone Tutorials
  • E-Learning
  • Distance

When can I start?

If you are attending a face-to-face classroom-style course, you need to wait until there are at least 6 – 10 people wanting to do the course in your area. But if you want to start immediately then the phone tutorials are the best option for you. Students can start when they are ready and receive individual tutorials over the phone, normally once a month. If you start via distance studies with or without tutorials there are no problems joining in with a future face-to-face class for the balance of the course.

I have not studied for a while and not sure if I will be confident in completing the course?

Most people are unsure of what to expect at the training course and some are unsure of 8 – 10 days of theory. These courses are competency based which means there is no failure, you are either competent or not yet competent. The facilitator will guide you through the course material and explain what is expected in the assignments and if you are on the wrong track or you did not submit enough work, we will contact you to discuss.

Is there a pre-requisite for enrolment?

There is no formal pre-requisite for enrolment in any of the recordkeeping qualifications, however as training providers we have a duty of care to ensure students enrol in a course they have the skills and knowledge to complete. Our preference is to spend some time with students prior to enrolment and, if requested, will offer a phone interview.

Are there exams?

There are no exams. Once you have completed a unit you are deemed competent in that unit and move onto the next.

How much time do I have to complete the course?

The courses are self-paced, you are not tied to semesters. Enrolments are normally for a two-year period but this can be extended if necessary.

How long does it take to complete a course?

All vocational qualifications have “nominated study hours” per unit but these vary from 20 to 80 hours. The actual time taken will vary significantly from student to student depending on their skills and knowledge, study skills and the support given at the different forms of delivery.

What is RPL?

Recognition of Prior Learning (RPL) involves the assessment of previously unrecognised skills and knowledge an individual has achieved outside the formal education and training system. RPL is also referred to as recognition of current competencies (RCC). RPL assesses unrecognised learning against the requirements of a qualification, in respect of both entry requirements and outcomes to be achieved.

RPL is subject to application and applies to the entire unit. You cannot undertake part of a single unit via RPL and normal assessment work. Relevancy Pty Ltd recommends students view the learning material first before committing to RPL. In practice we find in most cases when a student is competent in a specific subject there is less time and effort required to complete the normal unit activities and assessments than it takes to document a RPL application.

What is a credit transfer?

A credit transfer is recognition of a formal qualification. If you already hold a vocational qualification issued by a Registered Training Organisation (RTO) that is current and relevant to the business stream of qualification at the level being studied or a qualification immediately below or above that qualification, a unit credit/credits may be available. No formal application is required to seek a credit transfer, a certified copy of the certificate and transcript of the units undertaken is all that is required. A credit transfer will reduce the units that need to be undertaken and the course fee. You have already completed the work why repeat it.

What is a dual qualification?

There is flexibility with unit choice in all qualifications, in the main this relates to the elective units within a qualification. If you were interested in a second qualification or kept your options open for future studies, selective unit choice would maximise credits towards the second qualification. As an example, all 8 units in an Advanced Diploma of Recordkeeping qualification can be used towards an Advanced Diploma of Leadership and Management qualification.

Does a vocational qualification provide a pathway to a graduate qualification?

This is a possibility with the Diploma and Advanced Diploma qualifications, however this will vary with different providers and courses. If this is a factor in course decision students are urged to clarify prior to enrolment.

What do our participants say about training with Relevancy Pty Ltd?

Feedback on our training is overwhelmingly positive. Please read our reviews to see what past students have to say about us.